Thank you for shopping with World United! We are committed to providing you with a satisfying shopping experience. Please review our General Refund Policy below:
1. 7 Days Warranty: We offer a 7-day warranty period for eligible products starting from the date of delivery. If you are not completely satisfied with your purchase within this timeframe, you may be eligible for a refund or exchange. Please note that some products may have specific warranty terms, and customers are advised to check the product description for such details.
2. Eligibility Criteria: To be eligible for a refund or exchange, the following conditions must be met:
- The item must be in its original condition, with all tags and packaging intact.
- The product must not show signs of use, damage, or alteration.
- The request for a refund or exchange must be made within the 7-day warranty period.
3. How to Initiate a Refund/Exchange: To initiate a refund or exchange, please follow these steps:
- Contact our customer support team via [email/phone] within the 7-day warranty period.
- Provide your order number, a clear description of the issue, and any relevant supporting documentation, such as images or videos.
- Our customer support team will guide you through the process and provide further instructions.
4. Refund Process:
- Once your request is approved, you will receive instructions on how to return the item.
- Please ensure the product is securely packaged to prevent damage during transit.
- Upon receiving the returned item, our team will inspect it for compliance with our eligibility criteria.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within [insert number] business days.
- Certain products may be non-refundable or have specific refund conditions. These details will be clearly stated in the product description.
- Personalized or customized items may not be eligible for a refund unless they are defective or damaged upon receipt.
6. Shipping Costs:
- Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the product is deemed defective or damaged.
7. Contact Information:
- For any questions or concerns regarding our refund policy, please contact our customer support team at [customer support email/phone number].
Note: World United reserves the right to amend this refund policy at any time without prior notice. Please refer to our website for the most up-to-date information.